Yes, all our products are tested and made with skin-friendly, high-quality ingredients.

Orders are processed within 24 hours on weekdays and usually delivered in 3–5 business days anywhere in Pakistan.

Yes — if your product is damaged or incorrect, contact us within 14 days of delivery. We’ll arrange a replacement or refund once we receive and inspect the item.

No, for hygiene and safety reasons, opened or used products cannot be returned or exchanged.

Email us at hello@closena.com with your order number, issue details, and photos (if applicable). Refunds or replacements are processed within 15 business days.

Currently, Closena only delivers within Pakistan.

You can cancel your order before it’s processed (usually within 24 hours). Once shipped, cancellation isn’t possible.

Yes — all Closena products are 100% original, made with dermatologist-approved ingredients, and safe for all skin types when used as directed.

Yes — Closena (Pvt) Limited is officially registered with SECP Pakistan under registration number 0207050.