At Closena, we are dedicated to providing high-quality skincare products. However, if you experience any issues with your purchase, we are happy to assist you. Please review our return and refund policy below:

Damaged or Incorrect Products

If you receive a damaged item or an incorrect product, please contact our customer service team within 14 days of receiving your order. We will guide you through the return process and offer either a replacement or a full refund, including any applicable shipping costs.

Return & Exchange Eligibility

• Items must be unused and in their original packaging.
• Return or exchange requests must be made within 14 days of receiving your order.
• A valid proof of purchase (order confirmation email) is required.

Return Process

1. Contact our customer service team at hello@closena.com with your order number, a description of the issue, and photos if applicable.
2. Our team will provide instructions for returning the product.
3. Once received and inspected, we will process your refund or send a replacement based on your preference.
4. The process may take up to 15 business days to complete.

Sale Items

Please note that sale items are non-refundable and cannot be exchanged.

Closena reserves the right to refuse returns or exchanges that do not meet our policy criteria. If you have any questions, feel free to reach out to our team at hello@closena.com.

Thank you for choosing Closena! 💙