1. Introduction
Welcome to Closena! These Terms and Conditions govern your use of our website and services. By accessing our website and making a purchase, you agree to comply with these terms. If you do not agree with any part of these terms, please do not proceed with using our services.
For any questions or assistance, feel free to contact us at hello@closena.com.
2. Applicability and Updates
By using Closena, you agree to the latest version of these Terms and Conditions. We may update them periodically, and continued use of our website constitutes acceptance of any changes. We encourage you to review these terms regularly.
3. Shipping and Delivery
- Shipping is available within Pakistan only.
- A flat delivery charge of Rs. 200 applies to all orders.
- Orders are processed within 24 hours on weekdays and typically delivered within 3-5 business days. Delivery times may vary based on location.
- If a product becomes unavailable after purchase, we will notify you and provide options for a refund or replacement.
For more details, please refer to our Shipping Policy.
4. Cancellations and Returns
- Orders can only be canceled before they are processed. Once processed, cancellation may not be possible.
- Opened or used products cannot be returned due to hygiene reasons.
- Refunds or exchanges may be considered only in cases of damaged or incorrect items, subject to review.
- Closena reserves the right to cancel orders due to product unavailability, incorrect pricing, or other unforeseen issues. Customers will be notified promptly.
Please review our Return & Refund Policy for more details.
5. Prohibited Activities
You may not use our website for:
- Any illegal or unauthorized purpose.
- Violating local, national, or international laws.
- Uploading viruses, malware, or harmful content.
- Collecting or misusing personal data of other users.
- Engaging in fraudulent transactions, false reviews, or deceptive activities.
- We reserve the right to terminate access to our services if these terms are violated.
6. Intellectual Property
- All content, including images, product descriptions, and designs, is the exclusive property of Closena.
- Unauthorized use, reproduction, modification, or distribution of our content is strictly prohibited.
- Any misuse of our intellectual property may result in legal action.
7. Limitation of Liability
- While we strive to provide accurate product information, individual skincare results may vary.
- Closena is not responsible for allergic reactions or unintended effects of products. Please perform a patch test before full application.
- We do not guarantee uninterrupted website access, and we are not liable for technical issues beyond our control.
- In no event shall Closena be liable for indirect, incidental, or consequential damages arising from the use of our products or services.
8. Governing Law
These Terms and Conditions are governed by the laws of Pakistan. Any disputes shall be resolved under the exclusive jurisdiction of Pakistani courts.
9. Contact Us
For any queries regarding these Terms and Conditions, reach out to us at hello@closena.com.